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As an additional security measure, multi-factor authentication is enabled on your account. You will need to enter a security code, which will either be sent to you via email or sms, or generated in your authenticator app on your smartphone, depending on the methods you set up.

If you have lost your multi-factor authenticator device, such as your smartphone or access to your email, you will need to contact us so we can verify your identity and restore access to your account. In order to verify your identity, please answer your recovery security question below. You set this up when activating MFA on your account.

If you cannot remember your recovery answer, please speak to your account manager, or call us on 0333 301 0703 or 0151 633 2876 and we will be able to help you. Our telephone lines are available 9am to 5pm Monday to Friday UK time.

If you have lost your multi-factor authenticator device, such as your smartphone or access to your email, you will need to contact us so we can verify your identity and restore access to your account.

Please call us on 0333 301 0703 or 0151 633 2876 and we will be able to help you. Our telephone lines are available 9am to 5pm Monday to Friday UK time.

When you contact us, we will ask you for the 6 digit code above, this code is valid for 5 minutes. If necessary, click the button above to generate a new code.

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